Customer Policy

Complaints Handling Procedure

  • 1 – Customer should email us at so we can have a record of the complaint
  • 2 – We aim to respond to emails within 48hrs depending on the season
  • 3 – If a call out is required we will endeavour to do so within two weeks depending on the season.
  • 4.We will do so on a first come first serve basis our standard call out charges apply to be paid in advance.
  • We will try and resolve issue within the scope of the work commissioned by the client unless agreed otherwise.

Customer Handling Procedure