Complaints Handling Procedure
- 1 – Customer should email us at firstname.lastname@example.org so we can have a record of the complaint
- 2 – We aim to respond to emails within 48hrs depending on the season
- 3 – If a call out is required we will endeavour to do so within two weeks depending on the season.
- 4.We will do so on a first come first serve basis our standard call out charges apply to be paid in advance.
- We will try and resolve issue within the scope of the work commissioned by the client unless agreed otherwise.
Customer Handling Procedure