Customer Policy

1 – Customer should email us at customercare@thepowerflushcompany.co.uk so we can have a record of the complaint
2 – We aim to respond to emails within 48hrs depending on the season
3 – If a call out is required we will endeavour to do so within two weeks depending on the season.
4.We will do so on a first come first serve basis our standard call out charges apply to be paid in advance.
We will try and resolve issue within the scope of the work commissioned by the client unless agreed otherwise.